Skip to main content

Perpetual monitoring and review of performance is fundamental to the operation of the IP&R framework, with local councils required to report on success in achieving the Community Strategic Plan objectives every four years, coinciding with the local government electoral cycle. For Delivery Program / Operational Plan (and strategies) six-monthly reporting is required (feeding the Annual Report).

As a result, meaningful and measurable performance indicators need to be developed for the Community Strategic Plan objectives and for the activities in the Delivery Program and Operational Plan. The following table, drawn in part from the PCAL indicators in the IP&R Manual (2013), lists a range of performance measures relating to the ‘’model’’ strategies suggested in this Guide.

For the purposes of the Community Strategic Plan four yearly “Report Card” two or so broad indicators (on overall community health and well-eing) are appropriate, fed by the more specific measures relevant at the regular Delivery Program and Operational Plan level (see below for possible sources).

At the Delivery Program stage, local council staff can provide reports on the progress of “Strategy Documents” and/ or on specific activities and actions. The Performance Measures at the Operational Plan level would draw upon such measures, but would be quantified/ qualified to reflect the specific actions listed. For example, whether works or projects have been completed in the allocated timeframe and within budget. The table is also useful at this stage.

While the table lists a range of relevant measures, councils should be selective and choose those that suit their situation, priorities and resources. Information availability is a key criterion. Two or three clear and manageable indicators is better than a long list.

Available sources for such information include:

  • Reviews of Council activities
  • Progress of the Works Program
  • Community surveys and consultations (including post-occupancy surveys)
  • ABS Census
  • Australian Institute for Health and Welfare
  • Health Statistics NSW
  • NSW Health Survey and Local Health District statistics
  • Primary Health Networks: Population health profiles, by region
  • Food sales data (by type and location)
  • Geographic Information systems for built environment features
  • Sampling of Development Consent Register (eg. for post-occupancy surveys)

In some local council circumstances it will be necessary to establish base-line data and mapping in relation to active living and healthy eating:

  • Land-use surveys (public and private lands; agricultural lands monitor).
  • Retail land use monitor, highlighting food premises. Sales data.
  • Infrastructure audits (as an element of the asset management strategy), including existing pedestrian/ cycling networks and public transport data (including usage levels).
  • State of the Environment reporting.
  • Food waste data

Many of the indicators could be incorporated into regular community satisfaction surveys, a feature of most local councils’ Engagement Strategies.

Active Living Broad StrategiesPossible Performance Measures

Provide quality open space, sporting and recreational facilities  accessible for all ages, ethnicities, ability-levels and socio-economic groups 

  • Number and location of facilities that promote active living 
  • Total amount of open space per head of population
  • Percentage of residents within 400m of a neighbourhood park and 800m of a district park
  • Provision of street and park services/ furniture (including benches, resting places,lighting and awnings for shade) on significant pedestrian routes/ cycleways
  • Maintenance schedule on target for local parks
  • Funding received for open space provision/ embellishment                   

Ensure a range of physical activities is available for all ages, ethnicities, ability-levels and socio-economic groups

  • Number of active living programs by local population, catering for particular sub-groups and income levels
  • Attendance rates at physical activity sessions
  • Number and frequency of community events such as walks or runs
  • Number of hits on council website

Ensure active travel options (such as walking, cycling and public transport) are readily available between home, centres and attractions

  • Increase in residential densities in centres
  • Take-up rate of mixed use developments in centres
  • Cycling infrastructure: kilometres of continuous cycleway, total length of cycleways, bicycle parking facilities at major destinations and end-of-trip facilities at major destinations
  • Development and implementation of local Integrated Transport Plans
  • Percentage of the local population within walking distance of public transport stops
  • Frequency of public transport to major destinations

Ensure that localities are walkable 

  • Footpath infrastructure: kilometres of footpaths per kilometre squared, total length of footpaths, footpath connections between residential areas and shopping.
  • Footpath maintenance schedules on target
  • Number and length of 40 km/h and 50 km/h speed limit zones (to reduce accidents and improve local amenity)
  • Street connectivity measures including ratio of intersections to land area (eg number of intersections per km squared), and similar ratios relating to number of blocks, culs de sac and/or access points

Provide streets that are attractive and safe

  • Resident satisfaction surveys on amenity of local public domain
  • Progress of strategic community safety plans, including appropriate social solutions on crime prevention strategies
  • Crime Prevention Through Environmental Design (CPTED) Guidelines incorporated within local council Development Control Plans (DCPs)
  • Public domain plans in place for significant pedestrian routes/ cycleways
  • Number of people visibly active within a neighbourhood 

Provide town centres and other key destinations that are safe, vibrant and attractive, day and night

  • Visitor satisfaction with amenity of Town Centre
  • Increase in residential densities in Centres
  • Take-up of mixed use developments in Centres
  • Implementation rate of Public Domain Plan measures: landscaping, presence of grass, trees and shade
  • Surveys indicate that Town Centres and other key destinations are ‘areas of interest’
  • Amount of garbage or litter within Town Centres and key destinations
  • Total graffiti and its rate of removal 

Require private developments to address the street and be well connected to movement systems

  • Streetscape and interface guidelines incorporated within local council Development Control Plans (DCPs)
  • Post occupancy audit indicates street activity levels
  • Compliance of approved developments with Crime Prevention Through Environmental Design (CPTED) principles
  • Percentage of pedestrian trips to local destinations

Undertake education activities to promote active living 

  • Number of/attendance at education, promotion and driver awareness campaigns
  • Distribution of brochures and signage to promote active living
  • Local directories are established and updated, and include local transport information, location of recreation facilities and walking/cycling networks and trails

 

Healthy Eating Broad StrategiesPossible Performance Measures

Undertake education activities and provide information to promote healthy eating

  • Number of courses run per annum (attendance).
  • Resources disseminated
  • Type and number of initiatives supported
  • Media coverage of healthy eating
  • Hits on council website

Promote sustainable food practices 

  • Reduction of impacts on the local/ regional ecosystem (through SOE Reporting)
  • Number of local/ regional food events (including those organised by the Council)
  • Number of courses run per annum
  • Resources disseminated
  • Percentage of council events with healthy food catering
  • Hits on council website

Increase community access to healthy food options     

  • Number, location (density) and type of healthy food outlets
  • The distance between residential areas, places of work and healthy food outlets (proximity)
  • Increased number of small to medium sized independent food outlets using healthier frying oils
  • Number and type of collaborative actions with food outlets eg community supermarkets to promote healthy options
  • Reduced travel distance to shops (survey)
  • Increased use of active transport (mode monitoring)

Maintain and extend participation in local and regional food production and exchange

  • Increased sales of local/ regional food production, as a percentage of consumption (retail survey)
  • Increase in number of community gardens
  • Increase in farmers' markets/ roadside stalls
  • Hits on Healthy Local Eating Directory

Protect and utilise land appropriate for local and regional food production; a robust approach, promoting future innovation.

  • Quantum reduction in prime agricultural land.
  • Quantum of prime agricultural land used for food production.
  • Increase in prime agricultural land used for food production.
  • Percentage of locally grown food sold locally.

Provide local technical input into the preparation and implementation of District Plans and Regional Growth Plans on the location and nature of food related land uses.

  • Work program milestones in policy adoption and implementation of masterplans for Centres and Redevelopment Areas.
  • Work program milestones for Main Street Revitalisation (where applicable).
  • Work program milestones in policy development
    • Community gardens
    • Farmer's markets
    • Roadside stalls
    • Verge planting
    • Vertical planting

Promote private investment and innovation in healthy food 

  • Increase in start-up of healthy food related developments by location
  • Increase in council time spent on promoting local healthy food businesses
  • Increase in new food business start-ups by location

Ensure food preparation and handling are clean and safe 

  • All premises inspected annually
  • Less compliance notices issued

Minimise  food waste to landfill

  • Reduction in food waste to landfill (monitor annually)
  • Number of residents involved in initiatives such as Love Food Hate Waste